Shipping and Delivery
Everything you need to know about our delivery services
Delivery zones
Nature Pharmacy connects sellers from around the world. Shipping costs and delivery times vary depending on the seller's location and your delivery address.
Local delivery
When the seller is in your country
Regional delivery
Delivery within the same region (Africa, Europe, Asia, etc.)
International delivery
Delivery between continents
Shipping costs are automatically calculated based on the seller's location and your address. Check each seller for their free shipping options.
Delivery process
Order confirmation
You receive a confirmation email with the tracking number
Preparation
The seller prepares your package (24-48h)
Shipping
Your package is handed to the carrier
Delivery
You receive your order at the specified address
Order tracking
Track your package in real-time from your account
- Tracking number provided upon shipping
- Email and SMS notifications
- Real-time tracking on your account
- Complete history of steps
Packaging and Shipping
Each seller is responsible for packaging and shipping their products
- Sellers carefully package your orders
- Protection adapted to product type
- Direct shipping from seller to you
- Each seller chooses their trusted carriers
Frequently asked questions
Can I change the delivery address after placing an order?
Yes, you can change the address before the package is shipped. Contact us quickly via support.
What happens if I'm not present during delivery?
The delivery person will attempt a second delivery. You can also choose a pickup point when ordering.
How do I track my order?
Log in to your account and check the "My Orders" section to see the real-time status.
Are shipping fees refundable?
Shipping fees are only refunded if the error comes from us or the carrier.
Do you deliver internationally?
Yes, our sellers ship worldwide. Delivery times and rates vary by destination and seller location.